Iswe Solutions Limited

Managed Services

Our IT Managed Services

Technology stack

As your dedicated managed service provider, we assume full responsibility for overseeing every aspect of your organization's IT operations, offering comprehensive support around the clock. Our specialized infrastructure, skilled human resources, and industry certifications enable us to deliver 24/7 monitoring and prompt resolution of any issues that may arise.

Our suite of IT managed services is designed to free up your valuable time and resources, allowing you to direct your focus towards driving forward business initiatives that enhance efficiency and foster innovation. Meanwhile, we handle the day-to-day IT tasks seamlessly.

With our flexible and transparent service level agreements, we cater to a diverse range of businesses and their unique requirements. Trust us to manage your IT operations efficiently, while you concentrate on propelling your business towards greater success.

Core Services

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Get an outsourced IT partner you can trust

Free yourself from the complexities of IT management and maintenance, and stay focused on driving your business forward. Opt for our IT Managed Services, and let our experts take care of the technical intricacies, allowing you to excel in your core business activities.

Applicaion Managed Services

Our Application Management Services seamlessly integrate helpdesk support, maintenance, and enhancement solutions, empowering businesses to enhance operational continuity. Leveraging our proven processes and methodologies, we ensure our clients receive top-tier IT services characterized by enhanced uptime and rapid response times. By entrusting us with the responsibility of maintaining application functionality, businesses can redirect their focus towards core competencies, reducing reliance on in-house IT departments and optimizing resource allocation.

Helpdesk Management Services
  • Third Party Vendor Management.
  • Call Management & Ownership.
  • Frontline Support.
  • MIS Reporting.
Support & Maintenance Services
  • Routine and Preventive Maintenance.
  • Incident and Problem Management.
  • Knowledge Management.
  • Monitoring Services.
Value-Enhanced services
  • Change Request Management.
  • Migration and Upgrade.
  • Application assessment.
  • Enhancement.

Iswe Solutions provides technical support to the project as per the below hierarchical level. We have a CRM application that tracks incidents/tickets and manages tickets from source to closure.

management flow

The list of different support services provided in each hierarchy is depicted in the below diagram.

Infrastructure Managed Services

Our Infrastructure Managed Services provide a comprehensive suite of dependable, agile, and proven infrastructure solutions, delivering tangible value to our clients’ businesses. Our operations process encompasses all essential activities and measures required to facilitate and uphold the intended use of services and infrastructure, ensuring alignment with Service Level Agreements and business objectives. We prioritize reliability, resilience, security, and consistency in our service delivery, fostering streamlined and effective business operations for our clients. With a dedicated team of experts utilizing enterprise-grade tools, we proactively monitor your IT infrastructure, swiftly identifying and resolving issues well in advance of any potential impact on your business operations.

Our team boasts expertise in
  • 24×7 Network Operations and Security Operations that delivers SLA backend services.
  • Proactive identification and resolution of issues.
  • Unified Communication and Collaboration services.
  • Business Continuity and Disaster recovery services.
  • Software Defined Network Services.
  • Network Optimization Services.
  • Network Security Services.
  • Campus Network Services.

Cloud Managed Services

Our cloud managed services empower organisations to fortify service resilience, optimise operational expenditures, and expedite alignment with business objectives through robust administrative and monitoring capabilities. Leveraging our technical support Cloud Operations Center, we offer an optimal platform for provisioning, configuring, securing, monitoring, and managing applications and infrastructure. Clients benefit from seamless hybrid cloud operations, as we alleviate administrative burdens, enhance demand management, and streamline the provisioning of applications and infrastructure.

Our customized services are engineered to empower you to fully harness the capabilities of cloud technologies.

  • Monitoring applications, middleware, storage devices, servers and networking.
  • Managing multi-vendor clouds and traditional IT, including platform as a service.
  • Hybrid/Public/Private cloud solution design and deployment.
  • Cloud application architecture and development.
  • Cloud design, transformation and onboarding.
  • Cloud DevOps automation.
  • Cloud migration.