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Success with ERP and How it Happens

The implementation of ERP systems in organisations is an enormously complex undertaking. ERP systems can affect every aspect of the organisational performance and functioning, and measures of the ERP system's success must reflect this fact. Literature shows that different measures of success are appropriate at different points in the ERP experience cycle, and that the outcomes measured at one point in time are only loosely related to outcomes measured later. The definition and measurement of success are thorny matters. It is clear that people often mean different things when talking about ERP success. For example, people whose job is to...